Frequently Asked Questions
Q1: What is an e-Badge?
A1: An e-Badge provides fair visitors with a seamless fairground experience. It is an electronic version of the traditional physical admission badge, hosted inside the HKTDC Marketplace App. The e-Badge is valid only for entry during the specified fair dates.
Source: [What is e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16520727009305-What-is-e-Badge)
Q2: How do I obtain my entry badge/QR code for the fair?
A2: Once your online pre-registration is completed and approved, launch the HKTDC Marketplace App and log in to the same My HKTDC account you used to register. Open the home shortcut, select Buyer e-Badge, and your e-Badge with the personalized admission QR code / barcode will be listed for fairground access.
Sources:
- [Where can I access my e-Badge(s)?](https://eplussupport.hktdc.com/hc/en-us/articles/16523052149273-Where-can-I-access-my-e-Badge-s)
- [I have already registered online in your website. How can I get my e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16522782045593-I-have-already-registered-online-in-your-website-How-can-I-get-my-e-Badge)
- [How do I register as a buyer for the fair?](https://eplussupport.hktdc.com/hc/en-us/articles/15598277152793-How-do-I-register-as-a-buyer-for-the-fair)
- [How do I register to visit the fair?](https://eplussupport.hktdc.com/hc/en-us/articles/64126909437337-How-do-I-register-to-visit-the-fair)
- [I want to register for a fair as a trade buyer. What should I do?](https://eplussupport.hktdc.com/hc/en-us/articles/16522572353689-I-want-to-register-for-a-fair-as-a-trade-buyer-What-should-I-do)
Q3: Is there a ticket fee for registering for the fair?
A3: No admission fee is charged when you register online and obtain a fair e-Badge. For some fairs (for example the Twin Jewellery Shows), on-site registration may charge HK$100 per person. Please check the specific fair page for any on-site fee schedule that applies to that event.
Sources:
- [Are there any fees for getting an e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16521985702169-Are-there-any-fees-for-getting-an-e-Badge)
- [Is there a fee to obtain an e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/26068749232281-Is-there-a-fee-to-obtain-an-e-Badge)
Q4: How do I pre-register as a buyer?
A4: The recommended channel is the HKTDC Marketplace App: download the app, create or log in to your My HKTDC account, open Buyer Registration, select the fair, and follow the on-screen steps to submit your details. You can also visit the official fair website (fair list: https://event.hktdc.com/), click “To Visit” / Buyer Registration, and complete personal information, company details, business matching, and optional seminar registration. Upon successful registration you will receive a confirmation email; then open the Marketplace App to collect your e-Badge. Note: for Food Expo Pro, HK International Tea Fair, and HK International Wine & Spirits Fair, the buyer e-Badge is ready only after HKTDC’s confirmation email. If a fair is not yet open for registration, the website may show “Information will be coming soon.”
Sources:
- [How do I register as a buyer for the fair?](https://eplussupport.hktdc.com/hc/en-us/articles/15598277152793-How-do-I-register-as-a-buyer-for-the-fair)
- [How do I register to visit the fair?](https://eplussupport.hktdc.com/hc/en-us/articles/64126909437337-How-do-I-register-to-visit-the-fair)
- [I want to register for a fair as a trade buyer. What should I do?](https://eplussupport.hktdc.com/hc/en-us/articles/16522572353689-I-want-to-register-for-a-fair-as-a-trade-buyer-What-should-I-do)
Q5: Why do I need a My HKTDC / SSO account to register?
A5: Your e-Badge is linked to your personal My HKTDC (SSO) account. That single sign-on identity lets you manage HKTDC online activities, collect your e-Badge in the Marketplace App, access private seminars/events, and use Click2Match. If you do not already have an account, the registration form will ask you to set a password so an account can be created with your email as the login ID.
Source: [Why do I need to create an SSO account and register for the fairs?](https://eplussupport.hktdc.com/hc/en-us/articles/15599836870041-Why-do-I-need-to-create-an-SSO-account-and-register-for-the-fairs)
Q6: A message “This e-mail has already been used” appears when I register. What should I do?
A6: Each My HKTDC account / email address can register for the same trade fair only once. If you need to register another person, please use a different email address for that registration.
Source: [A message "This e-mail has already been used" is shown when I register for a fair.](https://eplussupport.hktdc.com/hc/en-us/articles/16522675060121-A-message-This-e-mail-has-already-been-used-is-shown-when-I-register-for-a-fair)
Q7: I visited the fair last year. Do I have to register again?
A7: Yes, in most cases you still need a current-year registration. HKTDC may send invitations to selected past buyers; if you have not received an invitation email, please register again in the HKTDC Marketplace App or on the fair website to obtain this year’s e-Badge.
Source: [I have visited the fair last year. Do I have to register again?](https://eplussupport.hktdc.com/hc/en-us/articles/16522906061977-I-have-visited-the-fair-last-year-Do-I-have-to-register-again)
Q8: How do I know if I have successfully registered (including Click2Match) for a fair?
A8: After successful registration you will receive a confirmation email, and you will gain access to Click2Match on the fair website during the Click2Match period. You can also check the Fair Balloon in Click2Match to see which fairs are linked to your account and switch between them. Some fairs are combined—registering once may cover the combined event services. To amend personal information later, open Click2Match from the fair website and edit your user profile.
Source: [How do I know if I have successfully registered Click2Match for a fair?](https://eplussupport.hktdc.com/hc/en-us/articles/15599574990489-How-do-I-know-if-I-have-successfully-registered-Click2Match-for-a-fair)
Q9: Where can I access my buyer e-Badge(s)?
A9: Launch the HKTDC Marketplace App, log in with the account used for fair registration, tap the home shortcut button, and select Buyer e-Badge. Redeemed e-Badges for your registered fairs will be listed there.
Source: [Where can I access my e-Badge(s)?](https://eplussupport.hktdc.com/hc/en-us/articles/16523052149273-Where-can-I-access-my-e-Badge-s)
Q10: I completed registration but do not see the e-Badge. What should I do?
A10: Log out from the Profile page, fully quit the Marketplace App (swipe it away from multitasking), reopen the app, and log in again. If the e-Badge still does not appear, contact exhibitions@hktdc.org. Also confirm you registered with the same email you are using to log in, and for Food Expo Pro / Tea Fair / Wine & Spirits Fair wait for HKTDC’s separate confirmation before the e-Badge becomes available.
Source: [I do not see the e-Badge after completing the registration steps. What should I do?](https://eplussupport.hktdc.com/hc/en-us/articles/16522892701465-I-do-not-see-the-e-Badge-after-completing-the-registration-steps-What-should-I-do)
Q11: I already registered online on the fair website. How can I get my e-Badge?
A11: If you submitted fair registration online and received the confirmation email with a registration number, your e-Badge is normally ready in your account. Download the HKTDC Marketplace App, log in with the registration email, open the home shortcut → e-Badges / Buyer e-Badge, and collect it. Exception: for Food Expo Pro, HK International Tea Fair, and HK International Wine & Spirits Fair, wait for HKTDC’s confirmation email before the e-Badge is ready.
Source: [I have already registered online in your website. How can I get my e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16522782045593-I-have-already-registered-online-in-your-website-How-can-I-get-my-e-Badge)
Q12: I already received a paper badge by mail. How can I get my e-Badge?
A12: Your e-Badge is still available in your My HKTDC account. Log in to the HKTDC Marketplace App with the same account used for registration and collect the e-Badge from Buyer e-Badge. Your paper badge remains valid on the fairground after you obtain the e-Badge, but using the e-Badge is encouraged for seamless access and app features.
Source: [I have already received a paper badge by mail. How can I get my e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16522843965209-I-have-already-received-a-paper-badge-by-mail-How-can-I-get-my-e-Badge)
Q13: Can I get more than one e-Badge?
A13: Each user account can hold only one buyer e-Badge for a given trade fair. You may register for different trade fairs’ e-Badges with the same account.
Source: [Can I get more than one e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16523183896345-Can-I-get-more-than-one-e-Badge)
Q14: Can I take a screenshot of my e-Badge and use it for admission?
A14: No. Screenshots of the e-Badge are not accepted for admission. Please present the live e-Badge inside the HKTDC Marketplace App at the checkpoint.
Source: [Can I take screen shot for my e-Badge and use it for admission?](https://eplussupport.hktdc.com/hc/en-us/articles/16523189947033-Can-I-take-screen-shot-for-my-e-Badge-and-use-it-for-admission)
Q15: Can I use my e-Badge without an Internet connection?
A15: Yes. You can present the e-Badge offline for admission. Staying connected is still recommended so you can receive the latest fair updates and offers in the app.
Source: [Can I use my e-Badge without an Internet connection?](https://eplussupport.hktdc.com/hc/en-us/articles/16523293833625-Can-I-use-my-e-Badge-without-an-Internet-connection)
Q16: Why am I prompted to enable NFC? Can I still use the e-Badge without NFC?
A16: NFC enables seamless green-tick admission by tapping your device on the admission kiosk. If NFC is disabled or your device does not support it, you can still enter by presenting the admission QR code on the e-Badge for staff to scan.
Source: [Why am I being prompted to enable NFC Service? Can I still use e-Badge if my device does not support NFC function?](https://eplussupport.hktdc.com/hc/en-us/articles/16523253930009-Why-am-I-being-prompted-to-enable-NFC-Service-Can-I-still-use-e-Badge-if-my-device-does-not-support-NFC-function)
Q17: What information is displayed on the e-Badge? Can I change the name?
A17: The e-Badge shows the same core details as a paper badge: name, company, country, and registration number. For security reasons the name must match your ID document, so the name displayed on the e-Badge cannot be changed.
Sources:
- [What information is displayed on the e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16523105442969-What-information-is-displayed-on-the-e-Badge)
- [Can I change my name displayed on the e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/26068436482329-Can-I-change-my-name-displayed-on-the-e-Badge)
Q18: Instead of an e-Badge, can I request a paper badge? Does getting an e-Badge invalidate my paper badge?
A18: Online pre-registration is designed around the e-Badge; a paper badge is typically available only through on-site registration (for Twin Jewellery Shows this may cost HK$100 per person—check the specific fair page). If you already have a paper badge and then collect an e-Badge, the paper badge remains valid, but HKTDC encourages using the e-Badge for seamless access and Marketplace App benefits.
Sources:
- [Would my paper badge become invalid after I get my e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16523153014553-Would-my-paper-badge-become-invalid-after-I-get-my-e-Badge)
- [Instead of e-Badge, can I request for a paper badge?](https://eplussupport.hktdc.com/hc/en-us/articles/26056956118297-Instead-of-e-Badge-can-I-request-for-a-paper-badge)
Q19: Who can get and use an e-Badge?
A19: e-Badges are available to trade buyers and exhibitors aged 18 or above.
Source: [Who can get and use e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16521797843609-Who-can-get-and-use-e-Badge)
Q20: Why should I get an e-Badge?
A20: An e-Badge gives seamless fairground access, fair updates and special offers, plus other sourcing features in the HKTDC Marketplace App—without needing to carry only a paper badge.
Source: [Why should I get an e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16521899238553-Why-should-I-get-an-e-Badge)
Q21: How does HKTDC use and protect my e-Badge / personal data?
A21: Use of the e-Badge is covered by the HKTDC Terms of Use (http://www.hktdc.com/mis/tu/en/Terms-of-Use.html) and Privacy Policy Statement (http://www.hktdc.com/mis/pps/en/Privacy-Policy-Statement.html). For Twin Jewellery registration/verification data, please also refer to the Security section of the Privacy Policy Statement. Detailed ID-upload troubleshooting is covered in Q35–Q39.
Sources:
- [How does HKTDC use and protect my information related to e-Badge?](https://eplussupport.hktdc.com/hc/en-us/articles/16523441242265-How-does-HKTDC-use-and-protect-my-information-related-to-e-Badge)
- [How do you protect the security of my personal data?](https://eplussupport.hktdc.com/hc/en-us/articles/26056785889049-How-do-you-protect-the-security-of-my-personal-data)
Q22: For the Twin Jewellery Shows, do I need to register separately for both fairs?
A22: No. By registering for either the HKTDC Hong Kong International Jewellery Show or the HKTDC Hong Kong International Diamond, Gem & Pearl Show, you can gain access to both events.
Source: [Do I need to register the fair separately for both the HKTDC Hong Kong International Jewellery Show & the HKTDC Hong Kong International Diamond, Gem & Pearl Show?](https://eplussupport.hktdc.com/hc/en-us/articles/26057012167321-Do-I-need-to-register-the-fair-separately-for-both-the-HKTDC-Hong-Kong-International-Jewellery-Show-the-HKTDC-Hong-Kong-International-Diamond-Gem-Pearl-Show)
Q23: How do I register and verify for the Twin Jewellery Shows? How does this differ from before?
A23: Unlike the previous process, which required on-site ID verification at the registration counter, you can now complete identity verification online in advance. You can register and verify via the HKTDC Marketplace App (recommended) or the fair websites. In the app: log in → Exhibitions → select either Jewellery Twin Show → Register → complete sourcing interests, upload identity document and profile photo, accept the terms → a “Verified” e-Badge is added for direct admission. On the website: open “To Visit”, complete personal information (including ID and photo), company details, business matching, optional seminars, then confirm. After website registration, download the Marketplace App and collect the “Verified” e-Badge. Identity verification itself (photo requirements, upload errors, failed documents) is covered in Q35–Q39.
Sources:
- [How do I register and verify?](https://eplussupport.hktdc.com/hc/en-us/articles/26058978678169-How-do-I-register-and-verify)
- [How does this pre-registration process differ from before?](https://eplussupport.hktdc.com/hc/en-us/articles/26056543114265-How-does-this-pre-registration-process-differ-from-before)
- [What benefits do pre-registration and verification provide to buyer for the Twin Jewellery Shows?](https://eplussupport.hktdc.com/hc/en-us/articles/26056195217305-What-benefits-do-pre-registration-and-verification-provide-to-buyer-for-the-Twin-Jewellery-Shows)
Q24: How do I know Twin Jewellery registration and identity verification succeeded? Can I skip verification?
A24: In the Marketplace App, a successful registration adds a “Verified” e-Badge with your profile photo and you receive a confirmation email. Via the website, a thank-you page appears and a confirmation email follows—then collect the “Verified” e-Badge in the app. Verification cannot be skipped: visitors must present a “Verified” admission badge at hall entrances, or entry will be denied. Completing online verification before the fair lets you skip on-site queues and enter directly. Screenshots of the e-Badge are not accepted.
Sources:
- [How do I know if my fair registration and identity verification is successful?](https://eplussupport.hktdc.com/hc/en-us/articles/26057560242585-How-do-I-know-if-my-fair-registration-and-identity-verification-is-successful)
- [Can I skip the verification process?](https://eplussupport.hktdc.com/hc/en-us/articles/26068299079705-Can-I-skip-the-verification-process)
Q25: If I don’t pre-register for Twin Jewellery Shows, can I still register at the fairground?
A25: Yes, on-site registration is possible, but online registration and verification for a “Verified” e-Badge is strongly recommended so you can skip queues and enter directly. On-site registration for these shows is HK$100 per person.
Source: [If I don’t do pre-registration, can I still register directly at the fairground?](https://eplussupport.hktdc.com/hc/en-us/articles/26056811335065-If-I-don-t-do-pre-registration-can-I-still-register-directly-at-the-fairground)
Q26: Who can I contact if I have technical issues during Twin Jewellery registration or verification?
A26: If the Guidance and Tips do not resolve e-Badge verification for the Twin Jewellery Shows, contact the nearest HKTDC office hotline: Hong Kong (852) 1830668; Mainland China (86)-20-29110486; Japan–Tokyo (81) 3 52105850; India–Mumbai (91)-22-4333-6333; Thailand–Bangkok (66) 2 3439031; Germany–Frankfurt (49)-69-95772-0; United Kingdom–London (44)-20-76169500; United Arab Emirates–Dubai (971) 4 3298915; United States–Los Angeles (1)-213-6223194. For general e-Badge display issues after registration, you may also email exhibitions@hktdc.org.
Source: [Can I call to seek further assistance in case of any technical issues during the registration or verification process?](https://eplussupport.hktdc.com/hc/en-us/articles/26299876076953-Can-I-call-to-seek-further-assistance-in-case-of-any-technical-issues-during-the-registration-or-verification-process)
Q27: What is a My HKTDC (SSO) account, and why do I have to create one?
A27: A My HKTDC account is a single sign-on (SSO) identity that lets you access and manage HKTDC online activities, applications, and subscriptions. It also allows you to receive industry updates and communications from business contacts, and is required to collect your e-Badge, use Click2Match, and access private seminars and events.
Source: [What is a My HKTDC account? Why do I have to create one?](https://eplussupport.hktdc.com/hc/en-us/articles/16522191469337-What-is-a-My-HKTDC-account-Why-do-I-have-to-create-one)
Q28: How do I register for a HKTDC / SSO account?
A28: Visit www.hktdc.com, click “Register” on the top menu, enter your email address, fill in the required information, and click “Submit.” Check your inbox for a verification email and click the link to verify your account, then log in. An SSO account lets you use HKTDC services such as business matching, fairs and events, sourcing, and online seminars without re-entering your details each time.
Source: [How do I register for a HKTDC account?](https://eplussupport.hktdc.com/hc/en-us/articles/15589043006873-How-do-I-register-for-a-HKTDC-account)
Q29: Why do I need to log in or create a password when I register for a fair?
A29: An SSO account is required to register for fairs. Your e-Badge is linked to your personal My HKTDC account. If you do not already have an account, the registration form will prompt you to set a password so a new account can be created with your email as the login ID. If you already have an account and are logged in, your personal information will be pre-filled on the registration form.
Source: [Why do I have to login to My HKTDC account or create a password for a new account?](https://eplussupport.hktdc.com/hc/en-us/articles/16522731457689-Why-do-I-have-to-login-to-My-HKTDC-account-or-create-a-password-for-a-new-account)
Q30: How do I change my personal information after registering an SSO account?
A30: Log in at www.hktdc.com and click “Edit Profile” on the top menu. On the My HKTDC User Profile page, edit Account Information, Company Information, User Preference, and Social Media settings, then click “Done and Save.” Your personal information is used for business matching and contact purposes; your name, company name, and position are displayed to users who visit your profile.
Source: [How do I change my personal information after registering an SSO account?](https://eplussupport.hktdc.com/hc/en-us/articles/15589500037017-How-do-I-change-my-personal-information-after-registering-an-SSO-account)
Q31: How do I change or reset my password, or reactivate an account that is “not been activated yet”?
A31: To change a password you still know: log in at www.hktdc.com, click “Edit Profile,” then “Change login password” under Login Setting, enter your existing and new passwords, and click “Change Password.” To reset a forgotten password, or if the message “This account has not been activated yet” appears: click “Login” on www.hktdc.com, then “Forgot password?”, enter your email, and follow the “Reset Password” email. You can also follow the reset/reactivate instructions linked from the Help Centre article.
Sources:
- [I have forgotten the password of My HKTDC account / A message "This account has not been activated yet" is shown.](https://eplussupport.hktdc.com/hc/en-us/articles/16522470815769-I-have-forgotten-the-password-of-My-HKTDC-account-A-message-This-account-has-not-been-activated-yet-is-shown)
- [I would like to change my password, or I forgot my password of my SSO account.](https://eplussupport.hktdc.com/hc/en-us/articles/15589322347545-I-would-like-to-change-my-password-or-I-forgot-my-password-of-my-SSO-account)
Q32: I did not receive the verification email. What should I do?
A32: Check your spam, junk, or other mail folders. You can also request a resend: log in to your SSO account on www.hktdc.com, click “Edit Profile,” and click “Resend verification email” in the Login Setting section. If you still do not receive it, click “Contact HKTDC” at the bottom of www.hktdc.com and submit the Enquiry Form.
Source: [I did not receive the verification email.](https://eplussupport.hktdc.com/hc/en-us/articles/15589124765593-I-did-not-receive-the-verification-email)
Q33: I have registered, but the message “We are unable to find your MY HKTDC account” appears when I log in. What should I do?
A33: The system may still be processing your registration, so wait a short while and confirm that you entered the email address correctly. If you still cannot log in, click “Contact HKTDC” at the bottom of www.hktdc.com and submit the Enquiry Form. If you registered with an incorrect email, use “Enquiries” on the top menu of www.hktdc.com and submit the Enquiry Form.
Source: [I have registered but the message “We are unable to find your MY HKTDC account” appears during my login.](https://eplussupport.hktdc.com/hc/en-us/articles/15589403076761-I-have-registered-but-the-message-We-are-unable-to-find-your-MY-HKTDC-account-appears-during-my-login)
Q34: How do I log into my HKTDC account and access Click2Match?
A34: On the fair website, click “LOGIN” on the top menu, enter your account email and password, optionally select “Remember me” (uncheck this on a shared device), and click “Log In.” Then click the “Click2Match” button on the top menu; if you are not logged in you will be redirected to the login page. The Click2Match button is only visible during the fair’s Click2Match period (check “Fair” > “Fair at a Glance”). If you are registered but still cannot see the button, your registration may not be eligible for the service—use “Enquiries” on the fair website or the “May I Help You?” chatbot for assistance.
Sources:
- [How do I log into my HKTDC account and access Click2Match?](https://eplussupport.hktdc.com/hc/en-us/articles/15586451577497-How-do-I-log-into-my-HKTDC-account-and-access-Click2Match)
- [How do I log into Click2Match?](https://eplussupport.hktdc.com/hc/en-us/articles/15602487107353-How-do-I-log-into-Click2Match)
Q35: Are there any specific photo requirements for uploading?
A35: For the identity document, use a colour photo in JPG, PNG, or TIF format, less than 20MB. Do not photograph a copy of a passport or ID card—only the original document—and include your portrait only; acceptance is at the organiser’s discretion. For the profile photo, use a colour photo taken within the last 6 months, full-face and front-facing, with a neutral expression and both eyes open, not too light or dark, in JPG, PNG, or TIF, and less than 20MB. Verification via the fair website also requires a minimum resolution of 1,920 × 1,080 pixels and a maximum of 10,000 × 10,000 pixels.
Source: [Are there any specific photo requirements for uploading?](https://eplussupport.hktdc.com/hc/en-us/articles/26068988054937-Are-there-any-specific-photo-requirements-for-uploading)
Q36: What are the common errors when uploading a passport or ID for verification?
A36: Typical issues include: an expired or soon-to-expire document (it must remain valid through the Twin Jewellery Shows); the wrong file format, size, or resolution (see Q35); glare from flash or lighting; a photo that is unclear or tilted; the passport/ID occupying less than 70% of the image; uploading the wrong document (for example a driver’s licence instead of a passport or ID); and a mismatch between the document and the issuing country or region you selected.
Source: [What are the common errors when uploading passport/ID for verification?](https://eplussupport.hktdc.com/hc/en-us/articles/26573615142297-What-are-the-common-errors-when-uploading-passport-ID-for-verification)
Q37: What should I do if I get an error message after uploading the document?
A37: Read the error message, correct the problem it describes, and re-upload. For example, if you see “Please ensure the image is clear and there are no blurred areas,” retake the photo so your picture and the personal details on the ID are clear, then upload the new photo.
Source: [What should I do if I get an error message after uploading the document?](https://eplussupport.hktdc.com/hc/en-us/articles/26057399299353-What-should-I-do-if-I-get-an-error-message-after-uploading-the-document)
Q38: How can I verify my e-Badge if identity verification was unsuccessful during registration?
A38: If verification failed or the e-Badge is not “Verified,” you have three options. (1) Online (recommended): in the Marketplace App, open Buyer e-Badge, select the Jewellery Show or Diamond Show badge, tap “Verify Now,” and follow the prompts; or log in to My Account on the fair website (Diamond, Gem & Pearl Show: https://www.hktdc.com/event/hkdgp/en/c2m-meeting/profile; Jewellery Show: https://www.hktdc.com/event/hkjewellery/en/c2m-meeting/profile), click “Verify Now,” then Edit under Profile, and submit the documents. (2) Complete verification at an off-site registration counter (details: https://hkjewellery.hktdc.com/ex/Beat_The_Crowd/EN). (3) On arrival, go in person to the Buyer Registration Counters with your original passport, or Hong Kong SAR Identity Card / Macao SAR Resident Identity Card / China Identity Card and China Exit-Entry Permit Card (other identity documents are not accepted). Counter opening hours are listed on each fair’s “Fair at a Glance” page.
Source: [How can I verify my e-Badge if my identity verification is unsuccessful during registration?](https://eplussupport.hktdc.com/hc/en-us/articles/26059241615897-How-can-I-verify-my-e-Badge-if-my-identity-verification-is-unsuccessful-during-registration)
Q39: My passport/ID upload failed. Can I send you my travel document for verification?
A39: Please do not send sensitive personal information outside the buyer registration system, as that may put your data at risk. Upload your passport or ID only through the secured registration systems (with encryption) in the HKTDC Marketplace App or on the Hong Kong International Jewellery Show or Hong Kong International Diamond, Gem & Pearl Show websites. For how HKTDC protects data, see section 5 “Security” of the Privacy Policy Statement: https://home.hktdc.com/en/s/privacy-policy-statement
Source: [I uploaded my passport/ID for the e-Badge verification process, but it failed. Can I send you my travel document for the verification process?](https://eplussupport.hktdc.com/hc/en-us/articles/26572706801945-I-uploaded-my-passport-ID-for-the-e-Badge-verification-process-but-it-failed-Can-I-send-you-my-travel-document-for-the-verification-process)
Q40: What are the different types of seminars?
A40: Upcoming seminars show a “Register” button. Ongoing and livestreamed seminars show a “LIVE” label and a “Watch Now” button. Ended seminars may show “Watch Replay.” If the quota is full, a “Full” label is shown and new registration is not allowed. If there is no button or label, the seminar may be physical-only, or it may have ended without a replay.
Source: [What are the different types of seminars?](https://eplussupport.hktdc.com/hc/en-us/articles/15635015117081-What-are-the-different-types-of-seminars)
Q41: How do I register for an upcoming seminar?
A41: Click “Register” on the seminar you want to join. Seats may be limited, and registration is not allowed once the seminar is full. Further steps depend on whether you have already registered for the fair (see Q42 and Q43). You can also register in the HKTDC Marketplace App (see Q46).
Source: [How do I register for an upcoming seminar?](https://eplussupport.hktdc.com/hc/en-us/articles/15635951314457-How-do-I-register-for-an-upcoming-seminar)
Q42: How do I register for a seminar if I have already registered for the fair?
A42: On the fair website, click “Events” to open the Intelligence Hub, then scroll to “Events & Seminars” (events of the day are shown by default). Expand a seminar for details, or open “Full Programme.” For an upcoming seminar, click “Register” and submit the Seminar Short Form. For a livestream, click “Watch Now”; for a replay, click “Watch Replay”—both also use the Short Form. A green “Registered” label appears after a successful upcoming registration. If “Registration Failed” appears, the seminar may be full or unavailable; retry, or use “Enquiries” on the fair website.
Source: [How do I register for a seminar if I have registered for the fair?](https://eplussupport.hktdc.com/hc/en-us/articles/15601325010329-How-do-I-register-for-a-seminar-if-I-have-registered-for-the-fair)
Q43: How do I register for a seminar if I have not registered for the fair?
A43: From the Intelligence Hub, click “Register” on an upcoming seminar. You will complete the Seminar Long Form (log into your SSO account first): confirm the selected seminar(s), review pre-filled personal information, enter company details and business-matching preferences, then confirm the disclaimer. A green “Registered” label appears when successful, and you will also be registered for the fair (including Click2Match and meetings). For an ongoing livestream or a replay, click “Watch Now” or “Watch Replay” and submit the Seminar Short Form; if you were not already registered for the fair, you will be registered automatically after submission.
Source: [How do I register for a seminar if I have not registered for the fair?](https://eplussupport.hktdc.com/hc/en-us/articles/15601667698841-How-do-I-register-for-a-seminar-if-I-have-not-registered-for-the-fair)
Q44: Can I register for multiple seminars in one go?
A44: Yes. Use the Seminar Long Form: in the Seminar section, tick all seminars you want and answer any seminar-specific questions, then continue through the form. See Q43 for the full Long Form steps.
Source: [I would like to register for multiple seminars in one go.](https://eplussupport.hktdc.com/hc/en-us/articles/15602408936985-I-would-like-to-register-for-multiple-seminars-in-one-go)
Q45: Why am I unable to register for a specific seminar?
A45: If there is no registration button, the seminar may not be ready for viewing, or registration may have been disabled. Seminars that have reached their quota are labelled “Full” and can no longer be registered for.
Source: [Why am I unable to register for a specific seminar?](https://eplussupport.hktdc.com/hc/en-us/articles/15602474672665-Why-am-I-unable-to-register-for-a-specific-seminar)
Q46: How do I register for seminars in the HKTDC Marketplace App?
A46: Log in to your My HKTDC account. Upcoming seminars are listed on the Events page. Tap “Register Now” for the seminars you want. After a successful registration you will see a Successfully Enrolled page, and the seminar will appear under the Registered tab.
Source: [How to register for seminars?](https://eplussupport.hktdc.com/hc/en-us/articles/41913793410073-How-to-register-for-seminars)
Q47: Can I join a seminar without pre-registration?
A47: You may join an ongoing seminar without pre-registration only if the seminar is still open for registration and the quota is not full.
Source: [Can I join a seminar without a pre-registration?](https://eplussupport.hktdc.com/hc/en-us/articles/15636962334489-Can-I-join-a-seminar-without-a-pre-registration)
Q48: Can I join the seminar earlier than its start time?
A48: Yes. To reduce internet traffic load and help attendees join promptly, you may enter 5 minutes before the seminar start time.
Source: [Can I join the seminar earlier than its start time?](https://eplussupport.hktdc.com/hc/en-us/articles/15636927013017-Can-I-join-the-seminar-earlier-than-its-start-time)
Q49: How do I watch an ongoing seminar or a live stream?
A49: Click “Watch Now” if quota is still available before the seminar ends. Depending on your fair-registration status, you may need to submit the Seminar Short Form first (see Q42 and Q43).
Source: [How do I watch an ongoing seminar or a live stream?](https://eplussupport.hktdc.com/hc/en-us/articles/15636582062361-How-do-I-watch-an-ongoing-seminar-or-a-live-stream)
Q50: Can I watch a seminar on multiple devices?
A50: No. If you log in on another device and watch the registered seminar, playback on the original device will be closed.
Source: [Can I watch a seminar on multiple devices?](https://eplussupport.hktdc.com/hc/en-us/articles/15637137527833-Can-I-watch-a-seminar-on-multiple-devices)
Q51: Can I watch the seminar again after it ends?
A51: Yes, if playback is available—a “Watch Replay” button will be shown. You can rewind “Watch Replay” and non-livestream videos, but you cannot rewind livestream videos or live Video On Demand (VOD). Playback may take some time to be processed and published after the seminar ends.
Source: [Can I watch the seminar again after it ends?](https://eplussupport.hktdc.com/hc/en-us/articles/15637248739481-Can-I-watch-the-seminar-again-after-it-ends)
Q52: I cannot watch the seminar playback. What should I do?
A52: Check that your device and internet connection are stable. Older browsers, or browsers not on the recommended list, may not support playback. High internet traffic can also affect quality or stability.
Source: [I cannot watch the seminar playback.](https://eplussupport.hktdc.com/hc/en-us/articles/15637141965721-I-cannot-watch-the-seminar-playback)
Q53: Why is there a survey popup at the end of the seminar?
A53: Some seminars show a feedback form so HKTDC can improve its services. Please wait until the seminar ends for the form to appear.
Source: [Why is there a survey popup at the end of the seminar?](https://eplussupport.hktdc.com/hc/en-us/articles/15637338422681-Why-is-there-a-survey-popup-at-the-end-of-the-seminar)
Q54: How do I view all my upcoming meetings, seminars, and events?
A54: Log into Click2Match and click “Dashboard” on the side menu to see a summary of meetings, seminars, and your schedule.
Source: [How do I view all my upcoming meetings, seminars and events?](https://eplussupport.hktdc.com/hc/en-us/articles/15667812802329-How-do-I-view-all-my-upcoming-meetings-seminars-and-events)
Q55: How do I view my past or upcoming registered seminars and live events?
A55: Log into Click2Match and click “Seminar and Live Event” on the side menu. Use “Upcoming” for seminars and events you have registered for that have not yet ended, and “Past” for those that have ended. You can filter the list by fair, or click “Discover Seminars” to open the Intelligence Hub.
Source: [How do I view my past or upcoming registered seminars and live events?](https://eplussupport.hktdc.com/hc/en-us/articles/15668541030425-How-do-I-view-my-past-or-upcoming-registered-seminars-and-live-events)
Q56: How do I change the time zone for meetings, seminars, and events?
A56: Log into Click2Match, click “Setting” at the top right, open the “Time Zone” tab, choose the time zone, and click “Confirm.”
Source: [How do I change the time zone for meetings, seminars, and events?](https://eplussupport.hktdc.com/hc/en-us/articles/15631424889113-How-do-I-change-the-time-zone-for-meetings-seminars-and-events)
Q57: Where do I view or edit my Click2Match user profile?
A57: Log into Click2Match from the fair website and click “Profile” on the side menu. Click “Edit” to update your buyer profile, and use “Edit” under each fair section for fair-related information. Your name, company name, position, company background, company website, nature of business, and product interest are visible to other users and can be updated at any time. If you are attending a combined fair, you can register for the other combined events from the profile page via “Yes, Register Now” to use those Click2Match services.
Source: [Where do I view or edit my user profile?](https://eplussupport.hktdc.com/hc/en-us/articles/15667967874841-Where-do-I-view-or-edit-my-user-profile)
Q58: How do I discover new exhibitors or products in Click2Match?
A58: Open the “Recommendation” page in Click2Match. Use “Recommended by HKTDC” or “Prospects For You” to see exhibitors matching your product interest, or click “Find Exhibitors” to view all exhibitors. To discover products, click “Find Products.” Click an exhibitor or product name for more details. The booth number appears under the exhibitor’s country/region; click it to open the e-Floorplan with that booth highlighted.
Source: [How do I discover new exhibitors / products?](https://eplussupport.hktdc.com/hc/en-us/articles/15668218555033-How-do-I-discover-new-exhibitors-products)
Q59: What is “Recommended by HKTDC”?
A59: “Recommended by HKTDC” are exhibitors specifically matched to you so you can schedule meetings quickly. Click “✓ Meeting” if you wish to meet, or “✘ Meeting” if you are not interested. You may click “Undo” to reverse your action before leaving the page.
Source: [What is “Recommended by HKTDC”?](https://eplussupport.hktdc.com/hc/en-us/articles/15668138011801-What-is-Recommended-by-HKTDC)
Q60: What is “Prospects For You”?
A60: “Prospects For You” helps you discover exhibitors based on your product interest. You can shortlist results with the “Filter” function, and you can update your product interest on your Profile page at any time to improve recommendations.
Source: [What is “Prospects For You”?](https://eplussupport.hktdc.com/hc/en-us/articles/15668163422489-What-is-Prospects-For-You)
Q61: How do I favourite or unfavourite an exhibitor or a product in Click2Match?
A61: Click the heart icon next to the exhibitor or product on a listing or detail page. The heart turns orange and the item is added to your favourite list. Click the orange heart again to remove it. View favourites under Click2Match > Favourite > Exhibitors / Products. To export the list, go to Click2Match > Exhibitors > Favourite Exhibitors or Click2Match Favourites, click “Export,” and choose PDF (current page via the print dialogue) or Excel (download link expires after 1 day).
Source: [How do I favourite or unfavourite an exhibitor or a product?](https://eplussupport.hktdc.com/hc/en-us/articles/15668251019673-How-do-I-favourite-or-unfavourite-an-exhibitor-or-a-product)
Q62: How can I add a note to my favourite exhibitors, or share my favourite list?
A62: In the Exhibitor List or Click2Match Favourite Exhibitors List, click “Add note” on the exhibitor record, enter your notes, and click “Save.” Click “Edit” to revise and save, or “Delete” to remove the note. To share favourites, click “Share,” tick the exhibitors, click “Share” again to create a list, then share it via social media, email, or a copied link.
Source: [How can I add note to my favourite exhibitors?](https://eplussupport.hktdc.com/hc/en-us/articles/50370005839385-How-can-I-add-note-to-my-favourite-exhibitors)
Q63: How do I view, filter, or manage Click2Match notifications?
A63: Log into Click2Match and click the bell icon at the top right (an orange dot indicates new notifications). Use “Filter” to shortlist by participating fair or notification type. To change the notification language, open Setting > Notification, choose a language, and click “Confirm.” To unsubscribe from email notifications, open Setting, uncheck the Notification box, and click “Confirm.”
Source: [How do I view certain fair or types of notifications?](https://eplussupport.hktdc.com/hc/en-us/articles/15631402230553-How-do-I-view-certain-fair-or-types-of-notifications)
Q64: How do I view all my meeting details?
A64: Log into Click2Match, click “Meeting” on the side menu, and use the Pending, Upcoming, and Past tabs. The questions below cover scheduling, conducting, and closing meetings.
Source: [How do I view all the meeting details?](https://eplussupport.hktdc.com/hc/en-us/articles/15668460806681-How-do-I-view-all-the-meeting-details)
Q65: How do I start messaging an exhibitor and view the exhibitor profile?
A65: After finding an exhibitor in Click2Match, click “Send Message” on the exhibitor profile. You will be redirected to the Message Centre, where a new chatroom with that exhibitor is created. To view the profile from the chat, open the sub-menu at the top right and click “Profile” to open it in a new tab.
Source: [How do I start messaging an exhibitor and view exhibitor profile?](https://eplussupport.hktdc.com/hc/en-us/articles/15632486878617-How-do-I-start-messaging-an-exhibitor-and-view-exhibitor-profile)
Q66: How do I search for a message or pin a message in the Click2Match chatroom?
A66: Click the magnifying glass at the top right of the chat, enter keywords, and search again. Use the cross icon to clear the box, or the arrow icon to hide the search bar. To pin a message, click the pin button on that message. To view all pinned messages, open the top-right sub-menu and select “Pinned Items.”
Source: [How do I search for a message or pin a message in the chatroom?](https://eplussupport.hktdc.com/hc/en-us/articles/15632720126233-How-do-I-search-for-a-message-or-pin-a-message-in-the-chatroom)
Q67: How do I set my preferred language for translation in the Message Centre?
A67: Click the setting button next to the search bar, open “Translation Settings,” select your preferred language, and click “Submit.” To translate a message, click the translate button on it; the translation appears below the original text.
Source: [How do I set my preferred language for translation?](https://eplussupport.hktdc.com/hc/en-us/articles/15632257771545-How-do-I-set-my-preferred-language-for-translation)
Q68: What is the Business Card in the Click2Match Message Centre, and how do I exchange it?
A68: The Business Card lets you exchange contact details with exhibitors. Click the Business Card icon next to the Attachment icon, then send the card using your current profile or edit the details first (edits are not saved to your SSO profile). When you receive a card, click it to enlarge it; a “Business Card” button will also appear on that exhibitor’s profile.
Source: [What is the Business Card for?](https://eplussupport.hktdc.com/hc/en-us/articles/15632635042329-What-is-the-Business-Card-for)
Q69: Why am I unable to send documents in the chatroom?
A69: Check that the file is no larger than 5MB and is in one of the accepted formats: JPG, JPEG, TIFF, PNG, or PDF.
Source: [Why am I unable to send my documents in the chatroom?](https://eplussupport.hktdc.com/hc/en-us/articles/15631287810969-Why-am-I-unable-to-send-my-documents-in-the-chatroom)
Q70: What happens when I block a user?
A70: You will no longer receive messages from that person. To block or unblock, open the top-right sub-menu of the chat and click “Block” or “Unblock.” If a user is marked as having “abnormal activities,” the account may be treated as a spammer, the chat may be restricted, and you will not receive messages from that person.
Source: [What happens when I block a user?](https://eplussupport.hktdc.com/hc/en-us/articles/15631817135257-What-happens-when-I-block-a-user)
Q71: How do I schedule a meeting with an exhibitor?
A71: On the Exhibitor Listing or Exhibitor Detail page, click “Schedule Meeting.” Choose an Online Meeting or a Face-to-face meeting, select a date and a 30-minute time slot, and optionally edit the meeting name and message. Greyed-out slots may be too close to the current time, already booked, or marked unavailable—also check time-zone differences. Click “Confirm” to send the request; it appears under Meeting > Pending, and moves to Upcoming if the exhibitor accepts.
Source: [How do I schedule a meeting with an exhibitor?](https://eplussupport.hktdc.com/hc/en-us/articles/15637411895193-How-do-I-schedule-a-meeting-with-an-exhibitor)
Q72: How do I accept a meeting request?
A72: Go to Meeting > Pending > “Pending your acceptance,” and click “Accept” on the meeting you would like to attend.
Source: [How do I accept a meeting request?](https://eplussupport.hktdc.com/hc/en-us/articles/15637649217305-How-do-I-accept-a-meeting-request)
Q73: How do I cancel or reject a meeting?
A73: For a pending request, go to Meeting > “Pending for your acceptance” and click “Reject.” For an upcoming meeting you already accepted, go to Meeting > Upcoming and click “Cancel.” You will be asked to enter a reason. If you do not attend an accepted meeting before the slot ends, it appears under Past as “No Show.”
Source: [How do I cancel/reject a meeting?](https://eplussupport.hktdc.com/hc/en-us/articles/15637668691353-How-do-I-cancel-reject-a-meeting)
Q74: How do I reschedule a meeting?
A74: For a meeting requested by an exhibitor, or one you have already accepted, go to Meeting > Pending or Upcoming, click “Reschedule,” and confirm “Yes.” The original timeslot is released. Select a new date and 30-minute slot, click “Confirm,” and wait for the exhibitor to accept the rescheduled request (you will be taken to the Pending tab).
Source: [How do I reschedule a meeting?](https://eplussupport.hktdc.com/hc/en-us/articles/15637671825433-How-do-I-reschedule-a-meeting)
Q75: How do I change my available time slots?
A75: Log into Click2Match, click “Meeting” on the side menu, then “Availability.” Select or unselect time slots. Click “Apply to all days” if you want the same availability on every day in the Click2Match period.
Source: [How do I change my available time slot?](https://eplussupport.hktdc.com/hc/en-us/articles/15668475209241-How-do-I-change-my-available-time-slot)
Q76: Why was the meeting request I sent out cancelled?
A76: If the exhibitor does not accept your request within 48 hours, it is cancelled automatically. The exhibitor may also have become unavailable or rejected the request.
Source: [Why was the meeting request that I sent out cancelled?](https://eplussupport.hktdc.com/hc/en-us/articles/15668401340185-Why-was-the-meeting-request-that-I-sent-out-cancelled)
Q77: Can I attend a meeting earlier than the scheduled time?
A77: Yes. You may enter the meeting 15 minutes early to test your configuration and prepare.
Source: [Can I attend the meeting earlier than the scheduled time?](https://eplussupport.hktdc.com/hc/en-us/articles/15637724407449-Can-I-attend-the-meeting-earlier-than-the-scheduled-time)
Q78: Can I choose which device to use for the microphone or camera?
A78: During the connectivity test, your browser will ask you to allow a microphone and camera. You can change the Camera Source and Microphone Source from the dropdowns before clicking “Start Meeting.” You may attend with one device only; joining on a second device removes the first. If a device is not detected, check the browser connection or try another device—you can still click “Start Meeting.” To switch devices during a meeting, click “Retest Connectivity and Device Setting” at the top of the room.
Source: [Can I choose which device to be used for the microphone or the camera?](https://eplussupport.hktdc.com/hc/en-us/articles/15637930757785-Can-I-choose-which-device-to-be-used-for-the-microphone-or-the-camera)
Q79: How do I mute sound or my microphone, turn off my camera, or share my screen during a meeting?
A79: Use the buttons at the bottom of the video feed: the speaker icon for sound, the microphone icon to mute or unmute, and the camera button to turn your camera on or off. A muted microphone appears grey on the Participants tab. Click “Share Screen” to share a screen or window, and click it again or “Stop Sharing” to stop. Only one participant can share at a time, and screen share is available when using a desktop.
Source: [How do I mute the sound / mute my microphone / turn off my camera / share my screen during a meeting?](https://eplussupport.hktdc.com/hc/en-us/articles/15638456109593-How-do-I-mute-the-sound-mute-my-microphone-turn-off-my-camera-share-my-screen-during-a-meeting)
Q80: How do I edit my name displayed in a meeting?
A80: During the online meeting, click “Participants” on the right, then the pen icon next to your name. The change applies only to the current meeting.
Source: [How do I edit my name displayed in a meeting?](https://eplussupport.hktdc.com/hc/en-us/articles/15638351670041-How-do-I-edit-my-name-displayed-in-a-meeting)
Q81: How do I share a meeting with guests?
A81: Click “Share Meeting” to copy the guest URL and send it to the people you want to invite. Up to 4 guests can join at the same time. Guests wait to be admitted; click “Accept” to let them in or “Reject” to stop them joining.
Source: [How do I share a meeting with guests?](https://eplussupport.hktdc.com/hc/en-us/articles/15638695687705-How-do-I-share-a-meeting-with-guests)
Q82: A notification suggests I switch to Channel 2. Why?
A82: If one or more participants fail the connectivity test, you may be asked to switch to Channel 2 (Zoom). Click “Accept (Switch to Zoom)” and follow the on-page instructions to join.
Source: [A notification suggesting me to switch to Channel 2 pops up. Why does it happen?](https://eplussupport.hktdc.com/hc/en-us/articles/15638661834265-A-notification-suggesting-me-to-switch-to-Channel-2-pops-up-Why-does-it-happen)
Q83: How do I share my business card in a meeting?
A83: During an online meeting, expand the toolbar at the bottom of the chatroom and click the “Business card” icon. Click “Send,” or use the pen button to edit the details first. Edits apply only to the current meeting and are not saved to your SSO profile. Click a sent card to enlarge it.
Source: [How do I share my business card in a meeting?](https://eplussupport.hktdc.com/hc/en-us/articles/15638649862553-How-do-I-share-my-business-card-in-a-meeting)
Q84: How do I share attachments in a meeting?
A84: Expand the toolbar at the bottom of the meeting chatroom, click the paperclip icon, and select a file. Only JPG, JPEG, TIFF, PNG, and PDF files up to 5MB can be uploaded.
Source: [How do I share the attachment(s) in a meeting?](https://eplussupport.hktdc.com/hc/en-us/articles/15638615982745-How-do-I-share-the-attachment-s-in-a-meeting)
Q85: How do I translate messages in a meeting chatroom?
A85: Click the “Translate” icon on a message sent by a participant; the translation appears below the original text. To change the preferred language, expand the toolbar, click the “+” icon, open “Translation setting,” and select a language.
Source: [How do I translate the message(s) into my preferred language?](https://eplussupport.hktdc.com/hc/en-us/articles/15638657497881-How-do-I-translate-the-message-s-into-my-preferred-language)
Q86: Will the chat record be saved after a meeting ends?
A86: No. Messages from the online meeting chatroom are not saved and are not synced to your Message Centre.
Source: [Will the chat record be saved after a meeting ends?](https://eplussupport.hktdc.com/hc/en-us/articles/15638589944601-Will-the-chat-record-be-saved-after-a-meeting-ends)
Q87: Does the meeting end automatically, and how do I extend it?
A87: Yes. The online meeting, video/voice feed, and chatroom end automatically at the scheduled end time, and meeting chat messages are not saved. You may extend the meeting by 30 minutes; only one host needs to confirm. If neither participant has another meeting immediately afterwards, a dialogue appears in the chatroom 5 minutes before the end time.
Source: [Does the meeting end automatically after the scheduled ending time and how do I extend a meeting?](https://eplussupport.hktdc.com/hc/en-us/articles/15638790462105-Does-the-meeting-end-automatically-after-the-scheduled-ending-time-and-how-do-I-extend-a-meeting)
Q88: Why is there a survey when the online meeting ends?
A88: The survey collects feedback so HKTDC can improve the experience for you and other fair participants. Please complete it if you can.
Source: [Why is there a survey when the online meeting ends?](https://eplussupport.hktdc.com/hc/en-us/articles/15638796452121-Why-is-there-a-survey-when-the-online-meeting-ends)
Q89: How do I use the Message Centre in the HKTDC Marketplace App?
A89: Browse the exhibitor or product list for the fair, open a detail page, and tap the button at the bottom left to start a conversation. Type your message (for example, a product enquiry) and send it.
Source: [How to use Message Centre?](https://eplussupport.hktdc.com/hc/en-us/articles/41805100011801-How-to-use-Message-Centre)
Q90: How do I use a supplier’s FAQ in the Marketplace App Message Centre?
A90: If a supplier has set up FAQs, you will see them in your chat channel with that supplier. Open the “FAQ” box and tap a question to get the answer immediately, without waiting for the supplier to be online.
Source: [How to use the FAQ which a supplier has set up in the Message Centre?](https://eplussupport.hktdc.com/hc/en-us/articles/41820585618457-How-to-use-the-FAQ-which-a-supplier-has-set-up-in-the-Message-Centre)
Q91: If I send a message in the HKTDC Marketplace App, will I see the chat history on hktdc.com Sourcing?
A91: Yes. The full chat history is available on both platforms. Further instructions for hktdc.com Sourcing are on the Sourcing Help Centre: https://sourcingsupport.hktdc.com/hc/en-us/articles/6283646135833-What-additional-functions-are-available-in-the-Message-Centre
Source: [If I send a message via HKTDC Marketplace App, will I see my chat history in hktdc.com Sourcing?](https://eplussupport.hktdc.com/hc/en-us/articles/41821097797913-If-I-send-a-message-via-HKTDC-Marketplace-App-will-I-see-my-chat-history-in-hktdc-com-Sourcing)
Q92: What additional functions are available in the Marketplace App Message Centre?
A92: The app supports message translation (long-press a received message and choose Translate; more than 20 languages), pinning messages and chat channels, search, deleting/recalling messages or attachments within 24 hours, custom folder management, exporting chat history (retrievable for up to two years; a download link is emailed), and an “Awaiting Response” filter (a red dot appears when chats need your reply). Pin a channel by swiping right on the channel list or from the supplier/buyer Trust Card. To export, open the Trust Card from the chat, choose Export messages, set a date range, and click Export.
Source: [What additional functions are available in the Message Centre?](https://eplussupport.hktdc.com/hc/en-us/articles/41805893246873-What-additional-functions-are-available-in-the-Message-Centre)
Q93: How do I search for information, exhibitors, or products on the fair website?
A93: Click “Search” on the top menu of the fair website to expand the search bar. Choose the “General Information,” “Exhibitors,” or “Products” tab, enter keywords, and click “Search.” Expand “Filter” under the search bar to sort results by date or relevancy.
Source: [How do I search for information/ exhibitors/ products on the fair website?](https://eplussupport.hktdc.com/hc/en-us/articles/15587474163993-How-do-I-search-for-information-exhibitors-products-on-the-fair-website)
Q94: How do I explore more about an exhibitor or a product on the fair website?
A94: Hover over “Fair” and open “Exhibitor List” or “Product List.” Use the search bar and filters on those pages (you can apply more than one filter). Click the exhibitor or product name to open the detail tab.
Source: [How do I explore more about the exhibitor or product?](https://eplussupport.hktdc.com/hc/en-us/articles/15588017687193-How-do-I-explore-more-about-the-exhibitor-or-product)
Q95: How do I favourite an exhibitor or a product on the fair website?
A95: Log in to your SSO account, then click the grey heart icon on the Exhibitor or Product listing or detail page so it turns orange. Click the orange heart to remove it. View favourites under the “Favourite Exhibitors” or “Favourite Products” tab on the listing page. If you are not logged in, clicking the heart redirects you to the login page.
Source: [How do I favourite an exhibitor or a product?](https://eplussupport.hktdc.com/hc/en-us/articles/15588199997721-How-do-I-favourite-an-exhibitor-or-a-product)
Q96: How do I search for exhibitors and products in the HKTDC Marketplace App?
A96: Open the exhibition home page or the exhibitor/product listing page. On the home page, type keywords in the search bar and use “See All” for the full list. Alternatively, tap Exhibitors or Products on the exhibition Home Page, enter keywords, and tap an item for details.
Source: [How to search for exhibitors and products?](https://eplussupport.hktdc.com/hc/en-us/articles/41876364600217-How-to-search-for-exhibitors-and-products)
Q97: How do I add exhibitors and products to a favourite list in the Marketplace App?
A97: Tap the heart icon next to the exhibitor or product on a listing or detail page so it turns orange. Favourited items are saved in your Favourited list for later reference.
Source: [How to add exhibitors and products into a favourite list?](https://eplussupport.hktdc.com/hc/en-us/articles/41880684997529-How-to-add-exhibitors-and-products-into-a-favourite-list)
Q98: How do I use the Add Note feature in the Marketplace App?
A98: On an exhibitor detail page, open the Note section, tap “Add Note,” write your note, and tap “Save.” Adding a note also favourites the exhibitor; exhibitors with notes show a note indicator, which you can preview and edit later. During the fair you can also add a note from the pop-up after scanning an exhibitor QR code, and review it in the Scan Exhibitor List. To delete a note, open the Favourited Exhibitor list, open the exhibitor, tap “View Note,” then the trash icon, and confirm. Removing an exhibitor from the Favourited list also removes the note.
Source: [How to use the Add Note feature in app?](https://eplussupport.hktdc.com/hc/en-us/articles/49723699356441-How-to-use-the-Add-Note-feature-in-app)
Q99: Where can I get the fair catalogue?
A99: Tap the “Catalogue” button on the exhibition Home Page in the Marketplace App. The catalogue opens in your mobile browser; tap “View PDF” to open the full catalogue, and you may download the PDF to your phone for later reference.
Source: [Where to get the fair catalogue?](https://eplussupport.hktdc.com/hc/en-us/articles/41881892451737-Where-to-get-the-fair-catalogue)
Q100: What is Scan2Match, and what benefits does it provide for buyers?
A100: Scan2Match is an EXHIBITION+ feature that connects offline fair visits with online sourcing. Using the HKTDC Marketplace App, you scan exhibitor booth or showcase QR codes to view product or service details (including certificates for ESG sourcing), schedule in-person or online meetings, add exhibitors to favourites, view the e-Floorplan, chat, and send enquiries—during and after the fair. A tutorial is available at https://www.hktdc.com/event/exhibitionplus/en/shared-contents/scan2match After scanning, select “Add to favourites” so the exhibitor is also saved on the fair website favourite list.
Sources:
- [What is Scan2Match and what benefits does it provide for buyers?](https://eplussupport.hktdc.com/hc/en-us/articles/21564479072025-What-is-Scan2Match-and-what-benefits-does-it-provide-for-buyers)
- [What benefits does Scan2Match provide to buyer?](https://eplussupport.hktdc.com/hc/en-us/articles/21564806271385-What-benefits-does-Scan2Match-provide-to-buyer)
Q101: How do I use Scan2Match?
A101: Download and launch the HKTDC Marketplace App. During the fair, tap “Scan Exhibitor” on the Home page to open the scanner, then scan the exhibitor’s QR codes.
Source: [How do I use Scan2Match?](https://eplussupport.hktdc.com/hc/en-us/articles/21564862397977-How-do-I-use-Scan2Match)
Q102: Where can I find exhibitor QR codes?
A102: Exhibitor QR codes are at booths under the fascia or at showcases. Look for them as you move around the fairground.
Source: [Where can I find exhibitor QR codes?](https://eplussupport.hktdc.com/hc/en-us/articles/21565037642649-Where-can-I-find-exhibitor-QR-codes)
Q103: What happens if I scan the QR code with an external scanner, such as my phone camera?
A103: If the HKTDC Marketplace App is already installed, scanning an exhibitor QR code opens the app so you can view details, schedule meetings, favourite the exhibitor, view the e-Floorplan, and chat. If the app is not installed, you will be prompted to download it before you can access exhibitor details. Downloading the app in advance is recommended.
Source: [What would happen if I scan the QR code using external QR code scanner, like the camera on my mobile phone?](https://eplussupport.hktdc.com/hc/en-us/articles/21565300032793-What-would-happen-if-I-scan-the-QR-code-using-external-QR-code-scanner-like-the-camera-on-my-mobile-phone)
Q104: Which iOS or Android version is required for Scan2Match?
A104: The HKTDC Marketplace App supports Scan2Match on iPhone devices running iOS 14.0 or above, and Android devices running Android 5.1 or above. (For general Marketplace App download requirements, see Q121, which states Android 6.0 or above.)
Source: [To use Scan2Match, which version of iOS or Android is required to download the HKTDC Marketplace App?](https://eplussupport.hktdc.com/hc/en-us/articles/21565127399065-To-use-Scan2Match-which-version-of-iOS-or-Android-is-required-to-download-the-HKTDC-Marketplace-App)
Q105: How can I access my scanned exhibitor records?
A105: In the Marketplace App, tap the button at the bottom of the Home screen, select “Scan Exhibitor,” and review your Scan Record list. You can also view records online: log in at https://sourcing.hktdc.com/ and open “Scan2Match Connections - Exhibitor List” in the top-right menu, then use “Chat Now” or “Enquire” to continue discussions. Further Sourcing instructions: https://sourcingsupport.hktdc.com/hc/en-us/articles/40565032527897-How-to-check-my-Scan2Match-exhibitor-records-on-the-hktdc-com-Sourcing-and-connect-with-the-exhibitors
Source: [How can I access my scanned exhibitor records?](https://eplussupport.hktdc.com/hc/en-us/articles/21565434517017-How-can-I-access-my-scanned-exhibitor-records)
Q106: How do I delete scanned exhibitor record(s)?
A106: On the “Scan Exhibitor” page, swipe left on a single record, tap the bin button, and confirm. To delete several records, tap Edit at the top right, tick the records, tap Clear, and confirm. Deleted records are removed from your account.
Source: [How do I delete scanned exhibitor record(s)?](https://eplussupport.hktdc.com/hc/en-us/articles/46381587394073-How-do-I-delete-scanned-exhibitor-record-s)
Q107: Can I recover deleted scan records?
A107: No. Deleted records are permanently removed from your account. Confirm carefully before deleting.
Source: [Can I recover deleted scan records?](https://eplussupport.hktdc.com/hc/en-us/articles/46457076357401-Can-I-recover-deleted-scan-records)
Q108: How long will my scan records last?
A108: Scan records last for 60 days after the fair. Add scanned exhibitors to favourites so they remain on the fair website favourite list during that period. Start a discussion with “Chat now” or “Send enquiry” so the conversation continues in the Message Centre beyond the 60-day limit.
Source: [How long will my scan records last?](https://eplussupport.hktdc.com/hc/en-us/articles/21565495902361-How-long-will-my-scan-records-last)
Q109: Where can I find past Scan2Match history after 60 days?
A109: In the Marketplace App, open the “Scan Exhibitor” page and tap “View Full Records Online.” You will be taken to “Scan2Match Connections - Exhibitor List” on hktdc.com Sourcing, where you can see your complete interaction history (including records older than 60 days) and contact exhibitors by sending enquiries.
Source: [Where can I find the past Scan2Match history after 60 days?](https://eplussupport.hktdc.com/hc/en-us/articles/49694236514457-Where-can-I-find-the-past-Scan2Match-history-after-60-days)
Q110: As a buyer using Scan2Match, what contact information is disclosed to exhibitors?
A110: Exhibitors can see your name, company, country/region, scan date, and fair name. This limited disclosure can help you judge how responsive exhibitors are when they contact you in the Message Centre.
Source: [As a buyer using Scan2Match, to what extent is my contact information disclosed to exhibitors?](https://eplussupport.hktdc.com/hc/en-us/articles/21565599271833-As-a-buyer-using-Scan2Match-to-what-extent-is-my-contact-information-disclosed-to-exhibitors)
Q111: When an exhibitor contacts me, where will I receive the notification?
A111: You will receive the notification in the Message Centre on the HKTDC Marketplace App, the fair website, and hktdc.com Sourcing.
Source: [When the exhibitor contacts me, where will I receive the notification?](https://eplussupport.hktdc.com/hc/en-us/articles/21565587339929-When-the-exhibitor-contacts-me-where-will-I-receive-the-notification)
Q112: How do I change the site language?
A112: On the fair website, hover over the globe icon showing the current language (English is the default) on the top menu, and choose your preferred language.
Source: [How do I change the site language?](https://eplussupport.hktdc.com/hc/en-us/articles/15586547647641-How-do-I-change-the-site-language)
Q113: What browsers are supported for the website?
A113: On desktop, Microsoft Edge 100+, Chrome 100+, and Safari 15.6.1 on macOS Catalina 10.15 are supported. On mobile, Safari on iOS/iPadOS 15.4 and Chrome 100+ are supported. Browsers not listed may not be supported or may not function as expected.
Source: [What browsers are supported for the website?](https://eplussupport.hktdc.com/hc/en-us/articles/15588795491481-What-browsers-are-supported-for-the-website)
Q114: How do I view the hall plan and floor plan of the fair (website)?
A114: Hover over “Fair” on the fair website and choose “Hall Plan.” Click a hall highlighted in orange to open the e-Floorplan. Use the filters at the top to narrow booths by Zone(s) or Pavilion(s), and switch halls with the Hall(s) dropdown.
Source: [How do I view the hall plan and floor plan of the fair?](https://eplussupport.hktdc.com/hc/en-us/articles/15588343279001-How-do-I-view-the-hall-plan-and-floor-plan-of-the-fair)
Q115: How do I find the booth location for an exhibitor (website)?
A115: Click the booth number on the Exhibitor Listing or Product Listing page. A new tab opens the e-Floorplan with that booth highlighted.
Source: [How do I find the booth location for an exhibitor?](https://eplussupport.hktdc.com/hc/en-us/articles/15588577216537-How-do-I-find-the-booth-location-for-an-exhibitor)
Q116: How do I print the e-Floorplan?
A116: Click “Print” and choose your options in the print dialogue. If you have applied filters, the shortlisted booths are highlighted and booth details appear at the bottom of the e-Floorplan in the print dialogue.
Source: [How do I print the e-Floorplan?](https://eplussupport.hktdc.com/hc/en-us/articles/15588379975961-How-do-I-print-the-e-Floorplan)
Q117: How do I view my favourite exhibitors on the e-Floorplan (website)?
A117: When logged in, open the “Favourite Exhibitors” tab in the Exhibitors List, then click “Display on e-Floorplan” to see their booths. Switch halls with the Hall(s) dropdown. Turn off the toggle to clear the Favourite Exhibitors filter.
Source: [How do I view my favourite exhibitors on e-Floorplan?](https://eplussupport.hktdc.com/hc/en-us/articles/37889405558681-How-do-I-view-my-favourite-exhibitors-on-e-Floorplan)
Q118: Where can I find the floor plan of the fairground in the Marketplace App?
A118: Tap “Hall Plan” on the exhibition Home Page; the hall plan opens in your mobile browser. Tap a hall to view exhibitor details on the e-Floorplan, and filter by Zone(s) or Pavilion(s). You can also turn on the Favourite Exhibitors toggle, or tap an exhibitor’s booth number on an exhibitor or product detail page to open the e-Floorplan with that booth highlighted.
Source: [Where to find the floor plan of the fairground?](https://eplussupport.hktdc.com/hc/en-us/articles/41882905922201-Where-to-find-the-floor-plan-of-the-fairground)
Q119: How do I find my favourite exhibitors and products on the e-Floorplan in the Marketplace App?
A119: Bookmark exhibitors or products with the heart icon, open the “Favourited” tab, and tap “e-Floorplan” at the top of the list. The interactive floor plan opens with your favourite exhibitors’ booths highlighted in the same hall.
Source: [How do I find my favourite exhibitors and products on the e-Floorplan?](https://eplussupport.hktdc.com/hc/en-us/articles/46380766683545-How-do-I-find-my-favourite-exhibitors-and-products-on-the-e-Floorplan)
Q120: Where do I view the news and press releases of the fair?
A120: On the fair website, go to “Press” > “Press Releases,” or use the site Search function. For photos and videos, go to “Press” > “Photo Gallery” or “Video Gallery.”
Source: [Where do I view the news and press releases of the fair?](https://eplussupport.hktdc.com/hc/en-us/articles/15588641618457-Where-do-I-view-the-news-and-press-releases-of-the-fair)
Q121: Where do I download the HKTDC Marketplace App?
A121: Search for “HKTDC Marketplace” in the App Store (iPhone) or Google Play (Android), or use http://onelink.to/hktdc. The minimum requirement is iOS 14.0 or above, or Android 6.0 or above (smartphones only). For Android devices in Mainland China without Google Play, use Huawei App Store (https://url.cloud.huawei.com/pZY0ivgYZq), 360 App Store (https://zhushou.360.cn/detail?id=73957), Baidu App Store (https://mobile.baidu.com/item?pid=3633630946&source=appbaidu), or the HKTDC APK download page (http://www.hktdc.com/web/empapp_download/android/index.html).
Source: [Where to download the HKTDC Marketplace App?](https://eplussupport.hktdc.com/hc/en-us/articles/16522049602841-Where-to-download-the-HKTDC-Marketplace-App)
Q122: I have already downloaded the “HKTDC” app. Why can’t I see the features mentioned?
A122: That is a different app for general information and market research. Please download “HKTDC Marketplace” instead (see Q121).
Source: [I have already downloaded “HKTDC” app, why am I unable to see the features mentioned?](https://eplussupport.hktdc.com/hc/en-us/articles/16522081794841-I-have-already-downloaded-HKTDC-app-why-am-I-unable-to-see-the-features-mentioned)
Q123: How can I view past fairs in the Marketplace App?
A123: Go to the Exhibition Listing page and open the “Past” tab. You will find exhibitor lists, product lists, and previously created notes there.
Source: [How can I view past fairs in the Marketplace App?](https://eplussupport.hktdc.com/hc/en-us/articles/55150846076185-How-can-I-view-past-fairs-in-the-Marketplace-App)
Q124: How do I send, edit, and receive business cards on the HKTDC Marketplace App?
A124: In Messages, open a chat channel and tap the button at the bottom left to view your business card. You can edit the card before sending; this does not change your My HKTDC user profile. Tap “Send” to send the card to the supplier.
Source: [How to send, edit, and receive business cards on HKTDC Marketplace App?](https://eplussupport.hktdc.com/hc/en-us/articles/41869154509209-How-to-send-edit-and-receive-business-cards-on-HKTDC-Marketplace-App)
Q125: Where can I see the business cards I have received?
A125: Received business cards are available on hktdc.com Sourcing. Instructions: https://sourcingsupport.hktdc.com/hc/en-us/articles/13965862669465-How-to-send-receive-and-manage-business-cards-on-hktdc-com-Sourcing
Source: [Where can I see the business cards I have received?](https://eplussupport.hktdc.com/hc/en-us/articles/41874925848217-Where-can-I-see-the-business-cards-I-have-received)
Q126: How can I view received notification messages?
A126: Launch the HKTDC Marketplace App, tap the profile button at the bottom right of the Home screen, then tap the button at the top right. A list of received notifications will be displayed.
Source: [How can I view the received notification messages?](https://eplussupport.hktdc.com/hc/en-us/articles/41779121121305-How-can-I-view-the-received-notification-messages)
Q127: Can I delete a message in Notification Centre?
A127: You can mark a notification as read by opening it. For convenience in checking important updates, notification messages cannot be deleted.
Source: [Can I delete a message in Notification Centre?](https://eplussupport.hktdc.com/hc/en-us/articles/41782086175129-Can-I-delete-a-message-in-Notification-Centre)
Q128: I am receiving too many push notifications. Can I receive only those related to my preferences?
A128: Push notifications are based on your sourcing preferences. In the Marketplace App, go to the Profile page, open Edit Profile / Preferences, select the industries you are interested in, and tap “Done.” You will then receive important fair notifications and information matching those interests.
Sources:
- [I am receiving too many push notifications.](https://eplussupport.hktdc.com/hc/en-us/articles/16523391571481-I-am-receiving-too-many-push-notifications)
- [I would like to only receive notifications related to my preferences. How to set this in the HKTDC Marketplace App?](https://eplussupport.hktdc.com/hc/en-us/articles/41782644849049-I-would-like-to-only-receive-notifications-related-to-my-preferences-How-to-set-this-in-the-HKTDC-Marketplace-App)
Q129: Why can’t I receive any notification from the Marketplace App?
A129: Make sure push notifications are enabled in your app settings. Turn on the Notification toggle on the app’s Settings page.
Source: [Why can't I receive any notification from Marketplace App?](https://eplussupport.hktdc.com/hc/en-us/articles/41781467524633-Why-can-t-I-receive-any-notification-from-Marketplace-App)
Q130: Where can I find the e-Coupon?
A130: On the Marketplace App Home page, tap the button and select “e-Coupon.” Collected e-Coupons are listed on that page.
Source: [Where can I find the e-Coupon?](https://eplussupport.hktdc.com/hc/en-us/articles/41801868347929-Where-can-I-find-the-e-Coupon)
Q131: How do I use the e-Coupon?
A131: During the fair, open e-Coupon on the Home page, tap the scanner icon at the top right, scan the redemption QR codes at the fair, then show the e-Coupon to staff and follow their instructions to collect your reward. Outside the fair, present the e-Coupon to the corresponding merchant. Once an e-Coupon’s validity expires, it can no longer be used.
Source: [How to use the e-Coupon?](https://eplussupport.hktdc.com/hc/en-us/articles/41802184495513-How-to-use-the-e-Coupon)
Q132: Why don’t I have any e-Coupon in my account?
A132: New e-Coupons are added to accounts regularly. Please check again later.
Source: [Why don't I have any e-Coupon in my account?](https://eplussupport.hktdc.com/hc/en-us/articles/41803137009433-Why-don-t-I-have-any-e-Coupon-in-my-account)
Q133: I have other questions or suggestions. Who can I contact?
A133: Please contact exhibitions@hktdc.org.
Source: [I have other questions or suggestions.](https://eplussupport.hktdc.com/hc/en-us/articles/16523540691609-I-have-other-questions-or-suggestions)
