Frequently Asked Questions
Q1: What is an e-Badge?
A1: An e-Badge provides fair visitors with a seamless fairground experience. It is an electronic version of the traditional physical admission badge, hosted inside the HKTDC Marketplace App. The e-Badge is valid only for entry during the specified fair dates.
Q2: How do I obtain my entry badge/QR code for the fair?
A2: Once your online pre-registration is completed and approved, launch the HKTDC Marketplace App and log in to the same My HKTDC account you used to register. Open the home shortcut, select Buyer e-Badge, and your e-Badge with the personalized admission QR code / barcode will be listed for fairground access.
Q3: Is there a ticket fee for registering for the fair?
A3: No admission fee is charged when you register online and obtain a fair e-Badge. For some fairs (for example the Twin Jewellery Shows), on-site registration may charge HK$100 per person. Please check the specific fair page for any on-site fee schedule that applies to that event.
Q4: How do I pre-register as a buyer?
A4: The recommended channel is the HKTDC Marketplace App: download the app, create or log in to your My HKTDC account, select the fair, and complete the registration form. You can also visit the official fair website, click “To Visit” / Buyer Registration, and fill in your personal and company details (plus any identity documents required by that fair). Upon successful registration you will receive a confirmation email; then open the Marketplace App to collect your e-Badge. Note: for Food Expo Pro, HK International Tea Fair, and HK International Wine & Spirits Fair, the buyer e-Badge is ready only after HKTDC’s confirmation email.
Q5: Why do I need a My HKTDC / SSO account to register?
A5: Your e-Badge is linked to your personal My HKTDC (SSO) account. That single sign-on identity lets you manage HKTDC online activities, collect your e-Badge in the Marketplace App, access private seminars/events, and use Click2Match. If you do not already have an account, the registration form will ask you to set a password so an account can be created with your email as the login ID.
Q6: A message “This e-mail has already been used” appears when I register. What should I do?
A6: Each My HKTDC account / email address can register for the same trade fair only once. If you need to register another person, please use a different email address for that registration.
Q7: I visited the fair last year. Do I have to register again?
A7: Yes, in most cases you still need a current-year registration. HKTDC may send invitations to selected past buyers; if you have not received an invitation email, please register again in the HKTDC Marketplace App or on the fair website to obtain this year’s e-Badge.
Q8: How do I know if I have successfully registered (including Click2Match) for a fair?
A8: After successful registration you will receive a confirmation email, and you will gain access to Click2Match on the fair website during the Click2Match period. You can also check the Fair Balloon in Click2Match to see which fairs are linked to your account and switch between them. Some fairs are combined—registering once may cover the combined event services. To amend personal information later, open Click2Match from the fair website and edit your user profile.
Q9: Where can I access my buyer e-Badge(s)?
A9: Launch the HKTDC Marketplace App, log in with the account used for fair registration, tap the home shortcut button, and select Buyer e-Badge. Redeemed e-Badges for your registered fairs will be listed there.
Q10: I completed registration but do not see the e-Badge. What should I do?
A10: Log out from the Profile page, fully quit the Marketplace App (swipe it away from multitasking), reopen the app, and log in again. If the e-Badge still does not appear, contact exhibitions@hktdc.org. Also confirm you registered with the same email you are using to log in, and for Food Expo Pro / Tea Fair / Wine & Spirits Fair wait for HKTDC’s separate confirmation before the e-Badge becomes available.
Q11: I already registered online on the fair website. How can I get my e-Badge?
A11: If you submitted fair registration online and received the confirmation email with a registration number, your e-Badge is normally ready in your account. Download the HKTDC Marketplace App, log in with the registration email, open the home shortcut → e-Badges / Buyer e-Badge, and collect it. Exception: for Food Expo Pro, HK International Tea Fair, and HK International Wine & Spirits Fair, wait for HKTDC’s confirmation email before the e-Badge is ready.
Q12: I already received a paper badge by mail. How can I get my e-Badge?
A12: Your e-Badge is still available in your My HKTDC account. Log in to the HKTDC Marketplace App with the same account used for registration and collect the e-Badge from Buyer e-Badge. Your paper badge remains valid on the fairground after you obtain the e-Badge, but using the e-Badge is encouraged for seamless access and app features.
Q13: Can I get more than one e-Badge?
A13: Each user account can hold only one buyer e-Badge for a given trade fair. You may register for different trade fairs’ e-Badges with the same account.
Q14: Can I take a screenshot of my e-Badge and use it for admission?
A14: No. Screenshots of the e-Badge are not accepted for admission. Please present the live e-Badge inside the HKTDC Marketplace App at the checkpoint.
Q15: Can I use my e-Badge without an Internet connection?
A15: Yes. You can present the e-Badge offline for admission. Staying connected is still recommended so you can receive the latest fair updates and offers in the app.
Q16: Why am I prompted to enable NFC? Can I still use the e-Badge without NFC?
A16: NFC enables seamless green-tick admission by tapping your device on the admission kiosk. If NFC is disabled or your device does not support it, you can still enter by presenting the admission QR code on the e-Badge for staff to scan.
Q17: What information is displayed on the e-Badge? Can I change the name?
A17: The e-Badge shows the same core details as a paper badge: name, company, country, and registration number. For security reasons the name must match your ID document, so the name displayed on the e-Badge cannot be changed.
Q18: Instead of an e-Badge, can I request a paper badge? Does getting an e-Badge invalidate my paper badge?
A18: Online pre-registration is designed around the e-Badge; a paper badge is typically available only through on-site registration (for Twin Jewellery Shows this may cost HK$100 per person—check the specific fair page). If you already have a paper badge and then collect an e-Badge, the paper badge remains valid, but HKTDC encourages using the e-Badge for seamless access and Marketplace App benefits.
Q19: Who can get and use an e-Badge?
A19: e-Badges are available to trade buyers and exhibitors aged 18 or above.
Q20: Why should I get an e-Badge?
A20: An e-Badge gives seamless fairground access, fair updates and special offers, plus other sourcing features in the HKTDC Marketplace App—without needing to carry only a paper badge.
Q21: How does HKTDC use and protect my e-Badge / personal data?
A21: Use of the e-Badge is covered by the HKTDC Terms of Use and Privacy Policy Statement. For Twin Jewellery registration/verification data, please also refer to the Security section of the Privacy Policy Statement. Detailed ID-upload troubleshooting is covered separately under identity verification.
Q22: For the Twin Jewellery Shows, do I need to register separately for both fairs?
A22: No. By registering for either the HKTDC Hong Kong International Jewellery Show or the HKTDC Hong Kong International Diamond, Gem & Pearl Show, you can gain access to both events.
Q23: How do I register and verify for the Twin Jewellery Shows?
A23: You can register and verify via the HKTDC Marketplace App (recommended) or the fair websites. In the app: log in → Exhibitions → select either Jewellery Twin Show → Register → complete sourcing interests, upload identity document and profile photo, accept the terms → a “Verified” e-Badge is added for direct admission. On the website: open “To Visit”, complete personal information (including ID and photo), company details, business matching, optional seminars, then confirm. After website registration, download the Marketplace App and collect the “Verified” e-Badge. Identity verification itself (photo requirements, upload errors, failed documents) is covered in the separate ID verification guide.
Q24: How do I know Twin Jewellery registration and identity verification succeeded? Can I skip verification?
A24: In the Marketplace App, a successful registration adds a “Verified” e-Badge with your profile photo and you receive a confirmation email. Via the website, a thank-you page appears and a confirmation email follows—then collect the “Verified” e-Badge in the app. Verification cannot be skipped: visitors must present a “Verified” admission badge at hall entrances, or entry will be denied. Completing online verification before the fair lets you skip on-site queues. Screenshots are not accepted.
Q25: If I don’t pre-register for Twin Jewellery Shows, can I still register at the fairground?
A25: Yes, on-site registration is possible, but online registration and verification for a “Verified” e-Badge is strongly recommended so you can skip queues and enter directly. On-site registration for these shows is HK$100 per person.
Q26: What is an exhibitor e-Badge and how do I present it?
A26: An exhibitor e-Badge is a digital badge that identifies authorised exhibitor representatives at the fair. In Exhibitor Tools, open My exhibitor e-Badge and present it when asked by the organiser or venue staff. Keep your phone charged and the badge accessible before arriving. You can also manage company badges under Manage Exhibitor e-Badge, subject to organiser rules and limits.
Q27: I have an exhibitor account. How do I get an exhibitor e-Badge?
A27: Download the HKTDC Marketplace App and log in with the exhibitor account used for booth application. Open the home shortcut → Exhibitor e-Badge → Manage Exhibitor e-Badge → select the fair. Badges marked “+ Select” (no name) are available; redeemed ones show a name with “- Release”. Tap “+ Select”, enter salutation / first / last name, then Next to redeem onto your device. For Jewellery Twin Shows, you may also be asked for a passcode emailed to the booth-application address, then select the badge with your name.
Q28: I don’t have an exhibitor account. Can I still get an exhibitor e-Badge?
A28: Starting from fairs in January 2025, other company staff can redeem an exhibitor e-Badge without logging into the exhibitor account. Ask your company PIC for a redemption QR code or web-page link, open Exhibitor e-Badge in the Marketplace App, scan/import the QR or open the link, choose an available “+ Select” badge, enter your name, and redeem. The company is responsible for ensuring redemption only by authorised staff; badges are non-transferable to third parties.
Q29: How do I manage, send, or return exhibitor e-Badges?
A29: Account holders manage badges under Manage Exhibitor e-Badge: check entitlement counts, see who redeemed each badge, and click “- Release” to return a redeemed badge to the pool for another colleague. To send a badge to other staff, copy or open the redemption link / QR from Manage Exhibitor e-Badge and share it so they can redeem in the app without the exhibitor login. Staff who already hold a badge can return it by opening their exhibitor e-Badge page → Release → confirm; the badge leaves their device and returns to the pool.
Q30: Can I view my exhibitor e-Badge after the fair has ended?
A30: No. The exhibitor e-Badge is removed from your device after the fair has ended.
Q31: Who can I contact if I have technical issues during Twin Jewellery registration or verification?
A31: If the Guidance and Tips do not resolve e-Badge verification for the Twin Jewellery Shows, contact the nearest HKTDC office hotline (for example Hong Kong (852) 1830668; other regional offices are listed on the Help Centre article). For general e-Badge display issues after registration, you may also email exhibitions@hktdc.org.
Q31: How do I register to visit the fair?
A31: You can register by downloading the HKTDC Marketplace App. Simply open the app, navigate to 'Buyer Registration', and follow the on-screen steps to submit your details.
